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The transport of your package
Packages usually ship within 48 hours of receiving your payment. The standard shipping method is Colissimo suivi, delivered without signature.
If you would like a signature discount, an additional cost applies; please contact us.
Whatever the chosen shipping method, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or weight of your order.
We advise you to group your purchases into a single order.
We cannot combine two separate orders into a single package and you will have to pay shipping costs for each of them.
Your package is shipped at your own risk in no case can we be responsible for damage to the package due to transport.
The return of your package
Right of withdrawal
You have a period of 14 days from the receipt of your order to return a work to us, without having to justify any reason.
To exercise this right, inform us of your decision before the expiry of this period, using the withdrawal form. This one is available with a simple click on the withdrawal button available in the detail of your order during these 14 days. Enter your order number, name and surname.
Return method
The work must be returned to us within 14 days of your request for withdrawal, at the following address: Estampes Martinez Fleurot, 97, rue de Seine, 75006 Paris, France.
The return shipping costs are your responsibility. As old prints and engravings are fragile and often unique pieces, we ask you to return them in their original packaging, or in a package that offers equivalent protection (rigid cardboard, moisture-proof and protection against folds). We recommend a tracked and insured shipment up to the value of the work: the return transport is your responsibility.
The work must be returned in the condition you received it, accompanied by all its elements (certificate, documentation, frame if applicable).
Refund
The refund is made upon receipt of the work, after verification of its condition, and at the latest within 14 days following your request for withdrawal. It includes the price of the work and the initial delivery costs, based on the standard delivery method offered. It is made with the payment method used during the order, unless you agree otherwise.
If the work shows a depreciation due to manipulations other than those necessary to determine its nature and characteristics (fold, stain, tear, trace of fixation...), the refund amount may be reduced accordingly.
Artwork damaged upon delivery
If your package arrives damaged, express reservations to the carrier and contact us within 48 hours, with supporting photos, at estampesmartinezfleurot@gmail.com.